Privacy Policy

Last Updated: October 2025

1. Introduction

EIXO PADEL LTD (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our facilities, website, or services.

2. Data Controller

EIXO PADEL LTD
Unit 34, Neaves Park Gatehouse Hub
Goddards Green, Hassocks
BN6 9ZN
United Kingdom

Email: info@eixopadel.com
Website: https://eixopadel.com/

3. Information We Collect

We collect and process the following types of personal information:

Information You Provide to Us:

Contact Information: Name, email address, phone number (when you contact us through our website forms or email)
Booking Information: Collected and processed through Playtomic (see section 7)
Marketing Preferences: Your consent to receive marketing communications

Information Collected Automatically:

Website Usage Data: Through Google Analytics, including pages visited, time spent on site, browser type, and device information
Cookies and Tracking Technologies: Facebook Pixel and Google Analytics cookies (see section 9)
CCTV Footage: Visual recordings at our facility for security purposes (see section 10)

4. How We Collect Your Information

We collect information through:

Contact forms on our website
Email communications to info@eixopadel.com
Playtomic booking platform (managed by Playtomic)
Cookies and tracking technologies on our website
CCTV cameras at our facility

5. How We Use Your Information

We use your personal data for the following purposes:

Customer Service: To respond to your enquiries and provide support
Marketing Communications: To send you newsletters, promotional offers, and updates about our services (with your consent)
Website Improvement: To analyse how visitors use our website and improve user experience
Security: To maintain the safety and security of our premises and customers
Legal Compliance: To comply with legal obligations and protect our rights

6. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

Consent: For marketing communications and non-essential cookies
Legitimate Interests: For security purposes (CCTV), website analytics, and improving our services
Contractual Necessity: For processing bookings and providing services (via Playtomic)
Legal Obligation: To comply with applicable laws and regulations

7. Third-Party Services

We share your information with the following third parties:

Playtomic

We use Playtomic for court bookings and payment processing. When you book through Playtomic, your personal and payment information is collected and processed by Playtomic in accordance with their privacy policy. Please review Playtomic’s privacy policy for more information about how they handle your data.

Mailchimp

We use Mailchimp to send marketing emails and newsletters. Your email address and name are stored in Mailchimp. You can unsubscribe at any time using the link in our emails.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

Facebook Pixel

We use Facebook Pixel for advertising purposes. This allows us to measure the effectiveness of our advertising and show relevant ads to visitors.

8. Data Storage and Security

Contact Form Data: Stored on our secure servers
Booking Data: Stored on Playtomic’s servers
Marketing Data: Stored on Mailchimp’s servers
CCTV Footage: Stored securely on-site

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Cookies

Our website uses cookies to improve your experience and analyse website traffic.

Essential Cookies

Required for the website to function properly.

Analytics Cookies

Google Analytics: Tracks website usage and visitor behaviour
Facebook Pixel: Tracks conversions and enables targeted advertising

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more information about cookies, visit www.allaboutcookies.org.

10. CCTV

We operate CCTV cameras at our facility for security and safety purposes. CCTV footage may capture your image when you visit our premises.

Purpose: Security, safety, and crime prevention
Storage Period: Footage is retained for up to 30 days unless required for investigation purposes
Access: Only authorised personnel have access to CCTV footage
Signage: CCTV warning signs are displayed at our facility

11. Data Retention

We retain your personal data only for as long as necessary:

Contact Form Enquiries: 2 years from last contact
Marketing Data: Until you unsubscribe or request deletion
CCTV Footage: Up to 30 days (unless required for investigation)
Website Analytics: As per Google Analytics and Facebook retention policies

12. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate personal data
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restrict Processing: Request limitation on how we use your data
Right to Data Portability: Request transfer of your data to another organisation
Right to Object: Object to processing of your data for marketing purposes
Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at info@eixopadel.com.

13. Marketing Communications

With your consent, we may send you marketing emails about our services, events, and special offers.

How to Opt-Out:

Click the “unsubscribe” link in any marketing email
Email us at info@eixopadel.com with your request
Update your preferences in Mailchimp

14. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without parental consent.

15. International Data Transfers

Your data may be transferred outside the UK/EEA when using third-party services like Mailchimp and Playtomic. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically.

17. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

ICO Website: https://ico.org.uk/
ICO Helpline: 0303 123 1113

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@eixopadel.com
Address: EIXO PADEL LTD, Unit 34, Neaves Park Gatehouse Hub, Goddards Green, Hassocks BN6 9ZN, United Kingdom